Return Policy

If you received an incorrect item or items are received damaged, the item must be returned within seven business days of receiving for a full refund. Items may be returned for any other reason within 30 days of receiving but will not have shipping charges refunded. Customers that received the wrong item or damaged items may elect to have the item replaced or refunded. Only ground shipping charges will be refunded to the customer if returned within 7 business days.

Return shipping refunds will not exceed regular UPS Ground shipping rates (not express shipping rates) to the customer’s location. Returns and exchanges will usually be processed within ten business days of receipt. When returning items be sure to put insurance on the product and get a return tracking number. Items that are lost or damaged on the way back to us are not refundable. Items that are being returned for other reasons will not have shipping charges refunded. These items must be returned in new, saleable condition.

Any items that have been modified by the customer are not returnable. Sheet music, software, CD samples, or any instrument played with the mouth such as harmonicas, microphones, etc. are not returnable unless incorrect items are received or they are received damaged.

Email us at the address noted at the bottom of this page for a Return Authorization Number to be printed on the outside of your return shipment.

Shipping Policy

We ship anywhere in 50 United States, Puerto Rico and Canada. We ship to other countries at our sole descretion and only with prior email approval. Customers ordering outside the US are also responsible for paying their own customs duty / VAT, which will be added to your bill on all export sales and is due upon receipt of order. Customs duty and brokerage charges (for orders outside the US) are not refundable for any reason. Orders shipped outside of the US and Canada are not refundable.


Warranty

Items held for more than 30 days may be returned for repair or replacement AFTER receiving email approval. Return shipping charges are not covered under the warranty. Modifying item voids warranty. Items shipped outside the US are sold as is - no warranty.

A copy of your original receipt must accompany all returns. When you return an item, please indicate the reason for the return on your receipt.

Please request Return Authorization Numbers here: